A Study on Operational Challenges in Logistics in the Indian Scenario with Reference to Mahindra & Mahindra Ltd, Ernakulam

Abstract

Supply chain management (SCM) is the oversight of materials, information, and finance as they move in a process from supplier to manufacturer to wholesaler to retailer to consumer. Supply chain management involves coordinating and integrating these flows both within and among companies. It is said that the ultimate goal of any effective supply chain management system is to reduce inventory. The study on the logistics practices in Mahindra & Mahindra Ltd critically examines the “operational challenges in logistics in the company.” Objectives of the study are to identify the challenges faced by Mahindra & Mahindra in handling their logistics and to study the efficiency of the supply chain. The researcher has identified the challenges being faced in Mahindra & Mahindra Ltd through observation and discussions with company officials. The data for analysis was collected through a questionnaire supplied to selected dealers of the company. Also, the reasons for the operational challenges in logistics were identified as well. This study provides suggestions to the company to practise an effective supply chain management in order to address the challenges faced by the company and to maintain good relation with their customers.